- A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact PDR Customer Service to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
- RMA numbers are valid for 30 days.
- Returns will be credited at the price paid on invoice less any re-stock fee.
- Returns will be processed as Credit Only based on original payment terms.
- Defective returns are eligible for exchange for same product. If product has been discontinued PDR may exchange for the replacement product.
- Factory sealed product in new/re-sellable condition may be returned less a 15% restocking fee. Non-defective opened/used products are not eligible for return.
- Sale of closeout and custom ordered items are final. Only defective closeout/ custom ordered product may be returned for credit as per normal PDR policy.
- Items showing signs of misuse or consumer abuse will not be accepted for return. Custom installation products that have been painted are not eligible for return.
- Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive full credit.
- All returns must be shipped freight prepaid (ie customer's expense) with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
- Credit will be issued within 5 business days upon receipt of merchandise.